Responding to Campus Crises: Strategies for Today and Resilience for Tomorrow

Overview

Ruptures of trust frequently occur on college campuses. These can result from controversial campus speakers or from speech or actions that are hurtful. Without immediate mitigation, these issues can escalate, drawing stakeholders within and outside of the campus community into the conflict. These crises are costly because they (1) can harm the university’s reputation, (2) require significant resources to manage once crises have escalated (e.g., PR, legal), and (3) distract from the core mission of the university

Objectives

Responding to Campus Crises will provide campus leaders with strategies to quickly respond to crises. They will learn to contain crises and use them as an opportunity to understand the conflict landscape of their campus and put in place proactive solutions to mitigate future ruptures.

To do this, participants will learn to:

• Develop a framework for crisis management, including identifying risks, convening stakeholders, triaging the response, and generating immediate-term and medium-term responses quickly

• Implement methods to re-establish a sense of belonging and community

  • Communicate masterfully and swiftly to acknowledge concerns and express accurate empathy

  • Facilitate necessary dialogues among stakeholders

• Execute long-term strategies to sustain a sense of community and mitigate future ruptures

Program Outline

Crisis Management

• Developing a crisis management framework

• Deploying short-, mid-, and long-term responses
  

Repairing Trust

• Identifying and prioritizing impacted stakeholders

• Repairing and rebuilding trust in the short-, mid-, and long-term

Per ourTraining and Workshop Cancellation and No-Show Policy, if you are unable to attend a training or workshop, you must cancel your registration at least 1 week prior to the scheduled date of the training or workshop.Any seats reserved and not utilized or canceled with sufficient notice will be forfeited and will be ineligible for a refund or transfer.

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